These terms and conditions stipulate the legal relationship between the company and the user in relation to the use of the services provided by kmindr (hereinafter referred to as the "Company"), and clarify the rights, obligations, and responsibilities of both parties. Users must be familiar with and agree to the terms and conditions before using the service.
1. Scope of Application: These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Korea, unless otherwise agreed. However, if the user resides in a country where mandatory consumer protection laws apply, such laws shall take precedence to the extent required by local regulations.
2. Access to Terms and Conditions: The Company provides users to view, download, store, and print the Terms and Conditions via the Web, and sends terms and conditions consent procedures and confirmation emails upon account creation.
3. Effective Terms and Conditions: The effective version of the terms and conditions at the time of signing the service use contract will be applied. The user will be notified when the terms and conditions are changed, and the user may stop using the service if he or she does not agree to the changed terms and conditions.
4. Importance of Terms and Conditions: These Terms and Conditions are essential legal documents for service use and define service definitions, user rights/obligation, and company responsibility. The company should continuously review the terms and conditions system to improve the user experience and clearly notify the user when changing the terms and conditions.
1. Company: A virtual place of business that provides goods or services to users using information and communication facilities such as computers. Also, it means a business operator that operates mobile applications and Internet websites (hereinafter referred to as 'site").
2. Service: Digital content and related services provided by the company to users through various wired and wireless devices and online platforms (mobile apps, YouTubers, websites, etc.).
3. User: A person who accesses the site and receives the services provided by the company, including members and non-members.
4. Member: A person who has signed a use contract with the company, is given an ID, is provided with the company's information, and can continue to use paid or free services.
5. Subscription: The act of entering information in the application form provided by the company and agreeing to the terms and conditions to complete the service use contract.
6. ID (ID): a combination of letters and numbers applied by members and approved by the company for membership identification and service use.
7. password: Check if it matches the member ID, and a combination of letters and numbers set by the member to protect the user's secret.
8. Exit: The act of terminating the use contract by a member.
Other Terms Definition: Terms not defined in these Terms and Conditions shall be governed by the Company's individual Terms of Service and Terms of Use.
1. Membership registration process: Users must agree to the terms and conditions and complete the registration process required by the company. Membership registration is established with the application of the user and the consent of the company. When registration is completed, the registration completion screen will be displayed online.
2. Terms of Membership: Subscribers must apply under their real name (or nickname), and the company provides a member ID free of charge. Membership may be restricted in the following cases.
①Where a member registration has been canceled due to a violation of the terms and conditions in the past (excluding cases where three years have passed and consent has been obtained for re-enrollment)
②In the case of stealing the name of another person
③If false information is entered or essential information is omitted
④If it is difficult to sign up for technical reasons
⑤Membership applications are limited to individuals who are at least 14 years of age (or the legal age of majority in their country of residence). In certain regions—such as the European Union—individuals under the age of 16 may only register with the consent of a parent or legal guardian.
3. When membership is established: As soon as the company's consent to join reaches the user, membership is established.
1. Reasons for restriction and suspension of membership
The company may restrict or suspend its membership in the following cases.
①In the case of subscribing by stealing the name of another person
②When false information is entered or false documents are attached
③Where he/she has joined for the purpose of harming social order or contrary to public order or good morals
④When another user interferes with the use of services or steals information
⑤Case where an act prohibited by the law and the terms and conditions is committed
⑥Failure to meet the application requirements set by the company
⑦Cases in which obligations, such as payment, are not paid within the deadline after purchasing the product
2. Loss of membership
①If the same act is repeated more than once after the membership is restricted or suspended, or if the reason is not corrected within 14 days, the company may lose its membership.
②If grounds arise for suspending or restricting a user's membership, the Company will provide prior notice and allow the user a minimum of 14 days to submit an explanation or objection before taking any final action.
1. Provided Services
kmindr provides digital content related to mental well-being and meditation. This includes personalized meditation, mindfulness training, sound-guided meditation, surveys related to health and spiritual practice, and result-based suggestions.
However, these services do not constitute medical or clinical care, and do not offer diagnosis, treatment, or prescriptions. Services are only available to users who are of legal age, which is determined by the laws applicable in each user’s jurisdiction.
2. Service Availability
kmindr aims to provide services 24 hour throughout the year. However, access may be temporarily suspended due to system maintenance, communication failures, or unavoidable circumstances.
3. Modification or Termination of Services
The Company may modify, update, or discontinue certain functions, content, or features of the service without prior notice.
In cases where changes significantly affect the user experience(such as discontinuing a paid feature or core function), users will be notified in advance via email or site announcement. Where legally required or appropriate, user consent may be obtained.
4. Service Suspension and Compensation
If services are suspended due to unavoidable circumstances, especially in the case of paid services being interrupted for an extended period, the Company will provide appropriate compensation to users.
Compensation may include service extension, credit issuance, or other methods determined by the Company, and will be calculated based on the user’s payment record and remaining unused period.
However, if the Company can demonstrate that no intent or gross negligence contributed to the suspension, compensation obligations may be limited.
5. Maintenance and Technical Interruptions
The Company may temporarily suspend service access for regular maintenance or emergency system updates, and will provide advance notice whenever possible. In the event of unforeseen issues, notification may be provided after the fact.
6. Disclaimers
*User Responsibility: Users shall be held liable for any damages or claims arising from a breach of these Terms, and shall indemnify kmindr for all related costs or losses.
*No Guarantee of Availability: kmindr does not guarantee uninterrupted access to its services and shall not be liable for delays or failures caused by system errors, maintenance, or external disruptions.
*Regional Availability: Certain services or content may not be available in all regions. kmindr reserves the right to modify or discontinue any part of the service without prior notice.
*Force Majeure and Third-Party Tools: kmindr is not liable for delays or failures due to force majeure events such as natural disasters, wars, legal orders, or network outages. When using third-party tools (e.g., Zoom), users are responsible for meeting any technical or service requirements of those external applications.
1. Protection and Use of Member Information
* Members’ personal data is managed in accordance with the Company’s [Privacy Policy].
* The Company collects and protects personal information through the following methods:
a. Collection Methods: Personal data is collected when users register, participate in community activities, enter events, or apply for promotions and giveaways.
b. Purpose of Use: Collected data is used to provide services, deliver personalized content recommendations, and support customer inquiries. Personal information will not be shared with third parties without the user’s prior consent.
c. Exceptions: Information may be disclosed in response to legal requests (e.g., from law enforcement, courts, or government agencies) or when voluntarily disclosed by the user.
d. Access and Modification: Users can access, edit, or delete their personal information at any time through the account settings page on the website.
e. Security Measures: Personal data is protected through login credentials (ID and password). Users are responsible for keeping their credentials confidential and must log out after using the service, especially on public devices. The Company is not liable for any issues arising from the user’s failure to do so.
f. Caution Regarding Public Disclosures: Personal data voluntarily posted in public spaces (e.g., forums, comments, or emails) may be collected or misused by others. The Company bears no responsibility for any damages resulting from such disclosures.
2. Information Security and Responsibility
* From the moment of account registration, users are responsible for the security of their account.
* All actions taken under a member’s ID and password are considered the responsibility of the member.
* If unauthorized use or a security breach is suspected, the user must immediately notify the Company. The Company shall not be liable for any damages resulting from a delay or failure to report such issues.
* Users must log out after using the service. The Company is not responsible for any data leakage or damage resulting from the user's negligence in securing their session.
1. Provision of Information and Advertisements
* The Company may provide users with various types of information via the website, email, SNS, and push notifications during service operations.
* Advertisements may be displayed through electronic channels such as the website, email, SNS, and mobile notifications. Additional notices may be provided where necessary.
2. Consent to and Withdrawal from Marketing Communications
* With the user’s explicit consent, the Company may send promotional content including personalized services, product recommendations, event announcements, and other marketing messages via email, SMS, push notifications, or phone calls.
* Users can change their preferences or withdraw consent for receiving such communications at any time through their account settings. Consent can also be re-granted after withdrawal if the user wishes to resume receiving such content.
* Refusing to receive promotional materials will not limit access to basic services; however, users may not receive certain benefits such as discounts, personalized offers, or event invitations.
1. User-Generated Content (UGC) Rights
* The copyright of content created and posted by users (e.g., comments, reviews, posts) belongs to the respective user.
* However, by submitting content to the platform, the user grants the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, translate, display, and distribute such content for the purposes of service operation, improvement, and marketing. This license is limited to what is necessary to provide the service and users may request deletion upon account termination.
* The Company may, without prior notice, remove or restrict access to content under the following circumstances:
① Violation of applicable laws or these Terms
② Infringement of third-party rights or defamation
③ Inclusion of offensive, obscene, or discriminatory material
④ Content related to criminal or illegal activities
⑤ Any content that significantly disrupts service operations
* Users are solely responsible for any legal issues (including copyright infringement) arising from their content.
2. Company Content and Intellectual Property
* All content created or produced by the Company (including text, images, videos, logos, etc.) is protected by copyright and other intellectual property laws and belongs to the Company.
* Users may not copy, distribute, publish, display, broadcast, or commercially exploit Company content without express written permission.
3. IP Use Restrictions and License
* The Company grants users a limited, non-transferable, non-exclusive license to access and use the services through the kmindr platform.
* Users may not collect, reuse (including scraping), modify, or create derivative works of Company content without prior written consent.
1. Service Operation and Continuity
* The Company shall make reasonable efforts to provide stable, uninterrupted services and comply with applicable laws and these Terms.
* In the event of technical issues or service outages, the Company shall take prompt action to restore services and minimize user impact.
2. Personal Data Protection
* The Company handles personal data in accordance with applicable privacy laws (e.g., GDPR, Korean Personal Information Protection Act) and does not share such data with third parties without user consent, except as required by law.
3. Security Measures
* The Company implements technical and organizational safeguards to protect user data and services from unauthorized access, leaks, or breaches.
1. Prohibited Conduct
Users may not engage in the following activities:
① Submitting false information or impersonating others
② Collecting or distributing others’ personal data without authorization
③ Altering or duplicating Company content without permission
④ Sending malware, engaging in hacking, or attacking the system
⑤ Infringing on intellectual property rights of the Company or third parties
⑥ Threats, defamation, harassment, or spreading misinformation
⑦ Any activity that violates laws or disrupts public order
2. Restriction Measures
* If a user violates these Terms, the Company may suspend their access, terminate the account, or take legal action.
3. User Information Updates
* Users must promptly update their personal information (email, contact, etc.) and notify the Company of such changes. Failure to do so may result in limited service or termination.
4. User Notifications
* The Company may provide notice to users via email or public announcements on the website. For matters significantly affecting individual users, direct notice will be provided.
1. Force Majeure and User Fault
The Company shall not be held liable for any inability to provide the service due to force majeure events such as natural disasters, communication failures, or other circumstances beyond its control. The Company is also not responsible for service disruptions caused by user negligence or misuse.
2. Reliability and Accuracy of Information
The Company does not guarantee the reliability, accuracy, or completeness of any information posted by users or provided through the service platform. The Company shall not be liable for any damages resulting from reliance on such information.
3. Free Services and Service Changes
Unless otherwise specified by applicable law, the Company provides certain services free of charge and assumes no liability related to these free services. The Company may modify or discontinue any part of the service; however, reasonable prior notice will be provided when feasible.
4. Disputes Between Users or Third Parties
The Company does not intervene in disputes arising between users or between users and third parties. Resolution of such disputes is the sole responsibility of the involved parties.
5. Mobile Environment and Security
The Company is not liable for damages arising from security issues beyond its reasonable control, such as hacking or other breaches related to users’ devices or environments.
6. Limitations on Health and Psychological Services
a. The health and psychological content or services provided are not medical services and do not substitute for professional diagnosis, treatment, or advice. Users with health concerns must consult qualified healthcare professionals.
b. The content is not intended to diagnose, treat, prevent, or cure any medical or psychological condition. Service availability may be limited in cases involving serious mental health issues, self-harm risk, or emergencies.
c. Automated responses, including AI-based recommendations, may be inaccurate or incomplete and are intended for informational purposes only.
7. User Content Management
The Company does not assume responsibility for the content posted by users. Content violating applicable laws, the Terms of Service, or exceeding permitted posting periods may be removed, relocated, or rejected without prior notice. Users will have the opportunity to appeal such actions where legally required.
8. Scope and Limit of Liability
a. The Company’s liability is limited to damages resulting from willful misconduct or gross negligence in performing essential contractual obligations, which are fundamental duties generally relied upon by users.
b. Liability is limited to foreseeable and direct damages at the time the contract is entered into.
c. This limitation applies equally to employees, agents, and representatives of the Company.
9. Disclaimer of Medical Advice and User Responsibility
a. The Company does not provide medical devices or professional medical advice. All health-related information and services are for general informational purposes only and do not guarantee specific therapeutic outcomes.
b. Users bear full responsibility for decisions and actions taken based on the service, and the Company disclaims all liability arising therefrom.
c. Users must not share sensitive personal health data with other users or third parties through the service.
10. Professional Independence and Advisory Services
a. When the Company facilitates access to professionals, such professionals operate independently and make decisions based on their expertise and ethical standards. All communications between users and professionals are confidential.
b. The Company is not involved in the content or outcome of advisory services, and users may accept or reject advice at their discretion.
1. Subscription Application
1. A member must complete the following steps to subscribe to a paid service: select a plan, review payment details, and choose a payment method.
2. Members may choose from available subscription options (e.g., monthly, annual), subject to company-defined eligibility requirements.
3. Clicking the “Purchase” or “Subscribe” button constitutes an offer to enter into a subscription contract.
4. The Company may accept or reject the offer if:
* the information provided is accurate and up-to-date,
* the user meets legal requirements, and
* the use does not violate applicable laws or these Terms.
5. The Company may suspend or reject applications in cases such as failed payment or provision of false information.
2. Contract Formation
1. The contract is formed when the Company accepts the membership request and notifies the user (e.g., via email).
2. Once formed, the member is authorized to access paid services.
3. Confirmation emails are for notification only, not independent acceptance.
4. Service descriptions do not constitute binding promises of uninterrupted availability.
3. Payment Methods
1. Members may pay fees using authorized methods: credit/debit card, bank transfer, digital wallet, mobile payment, or other approved options.
2. Free trial periods may be offered, with applicable limitations based on payment methods.
3. If subscription payment fails, the Company may attempt to restart the payment once or notify the user and cancel access after a reasonable grace period.
4. Subscription auto-renewals are subject to the platform’s policies and require user authorization.
4. Subscription Management
1. Subscriptions are prepaid for the selected period (e.g., monthly, annual).
2. Initial charges are billed to the selected payment method.
3. Members must maintain internet access, compatible devices, and valid payment credentials.
4. By subscribing, the member authorizes recurring billing.
5. Auto-renewal is effective unless canceled at least 24 hours before the renewal date. The Company will notify the member prior to renewal.
5. Failed Payments & Loss Liability
If a member's payment fails after completing the subscription process, the member may be blocked from access after a grace period, and any resulting damages are the member’s responsibility, except where prohibited by local law.
Section 1. Termination of Contract
1. Termination by the Member
A member may terminate the service contract by notifying the company of their clear intent to cancel at least one (1) day prior to the desired termination date. Cancellation must be submitted via designated methods (e.g., My Page on the website, customer support contact), and the company will confirm and process the cancellation upon receipt.
2. Termination by the Company
The company may terminate the contract with prior notice if any of the following conditions are met. In urgent or severe cases, termination may occur without prior notice:
* Violation of these Terms and failure to remedy within a reasonable period
* Engagement in illegal or socially unacceptable conduct
* Submission of false or misleading information
* Actions that disrupt service operations or infringe the rights of others
* Actions that damage the company’s reputation or business interests
Section 2. Service Restrictions and Suspension
1. The company may restrict or suspend use of part or all of the service under the following circumstances:
* Violation of these Terms or applicable laws
* Account misuse or impersonation
* Defamation, false information, or illegal content
* Technical disruptions, such as hacking or automated data extraction
2. The company will notify the member in advance of any restriction or suspension. In urgent cases, post-notification may be permitted. Members may appeal, and the company will review and respond appropriately.
Section 3. Paid Service Cancellation and Refund
1. Cancellation and Effective Date
Cancellations must be submitted via the company’s designated methods. The effective date of cancellation follows the company’s stated policy. Once cancellation is processed, auto-renewal will cease.
2. Refund Policy
Refund Request Period:
* Monthly plan: Within 3 days of payment
* 6-month plan: Within 5 days of payment
* 12-month plan: Within 7 days of payment
Non-refundable Cases:
* Change of mind or no usage
* Issues due to member’s negligence
* Content already accessed or consumed
* Violation of terms or unlawful behavior
* Technical issues not caused by the company
* Free or promotional services
Refund Calculation:
Refund Amount = [Total Paid] − [Pro-rated Usage Cost] − [Transaction or Processing Fees]
Refund Request Process:
Refunds must be requested via the company’s customer support or refund form. The company will assess the request and notify the member of the result and any applicable refund.
Section 4. Mid-term Cancellation Refund
If a member cannot use the service for reasons not attributable to them (e.g., service discontinuation, technical issues), the company will refund the unused portion. If any part of the service was already used, the corresponding amount will be deducted before issuing the refund.
Section 5. Auto-Renewal and Notification
1. If a member has enabled auto-renewal, the company will notify them of the upcoming renewal at least seven (7) days in advance.
2. Members can cancel auto-renewal at any time through account settings or customer support. Cancellation will prevent future charges but does not affect the current billing cycle.
Section 6. Right of Withdrawal and Limitations
1. Members may withdraw from a paid service within seven (7) days of purchase unless:
* The member expressly consented to immediate use of the service
* The member accessed or used any portion of the service
* The service involves downloadable or streamable digital content
2. The company will clearly notify the member of these limitations prior to purchase, and the member's agreement constitutes consent to the restricted right of withdrawal.
Section 7. Service Termination and Alternatives
The company may discontinue part or all of the services for business or technical reasons, with a notice period of at least 30 days. For paid services, members will receive a refund for unused periods or an equivalent alternative service. Subscription cancellation requests can be made at any time, and a confirmation email will be sent.
Section 8. Member Data Deletion
Upon termination of the service agreement, the company will securely delete the member’s personal data in accordance with applicable laws and the company’s privacy policy. However, data required to be retained by law will be stored for the mandated duration.
1. Compensation and Claims Handling
The Company operates a claims-handling system to address and resolve any legitimate concerns or complaints from users and to provide appropriate compensation where necessary.
2. Complaint Handling Procedure
The Company will make reasonable efforts to address complaints promptly. If resolution within a reasonable period is not feasible, the Company will inform the user of the reason for the delay and provide an estimated timeline for resolution (typically within 30 calendar days).
3. Consumer Dispute Mediation
Users may request mediation through a consumer dispute resolution body in their country of residence. For disputes arising under electronic commerce, users residing in Korea may request mediation by the Korea Consumer Agency or other competent authorities. Users outside Korea may request dispute resolution through competent authorities in their jurisdiction, including but not limited to those provided by the EU Online Dispute Resolution (ODR) platform or equivalent.
1. Legal Disputes and Jurisdiction:
Any legal disputes between the Company and the user shall be submitted to the competent court under the Civil Procedure Act of the Republic of Korea.
However, if the user is habitually resident in a country where mandatory consumer protection laws specify a different jurisdiction, such provisions shall take precedence.
2. Governing Law
Unless otherwise mandated by the laws of the user's jurisdiction, this Agreement shall be governed by the laws of the Republic of Korea, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
3. Contract Language and Interpretation
This Agreement is made in both Korean and English. In case of any inconsistency or ambiguity between the versions, the version in the user's native or contractually agreed language shall prevail.
4. Mandatory Consumer Rights
Nothing in this Agreement shall limit or exclude the user's rights under the mandatory consumer protection laws of their country of habitual residence.
5. Severability
If any part of these Terms is found to be invalid or unenforceable, such provision will be replaced by a valid one that best reflects the original purpose, and the remainder of the Terms shall remain in full force and effect.
1. Amendment of Terms
The Company may modify these Terms where reasonably necessary. In such cases, the Company will notify users at least 14 days (30 days for material changes) before the changes take effect, using means such as email, service notifications, or posting on the website.
2. User Consent
If the user continues to use the service after the effective date of the modified Terms, they are deemed to have accepted the changes. Users who do not agree may terminate the Agreement at any time without penalty.
3. Applicable Rules
These Terms are applied together with any additional guidelines or policies that may be provided in connection with specific services. Matters not covered herein shall be governed by relevant laws and regulations applicable to the user’s country of residence.
These Terms and Conditions shall take effect from September 1, 2025. Existing users will be notified in advance of the changes. Continued use of the service after the effective date will be deemed as acceptance of the revised Terms. If a user does not agree to the changes, they may discontinue use of the service and request account termination.